Great customer conversations start with understanding. As businesses grow into new markets and support customers across different regions, language can quickly become one of the biggest operational challenges. Calls need to be understood, documented, and acted on accurately, regardless of the language being spoken.
That's why Aircall's latest update is such a significant step forward.
Aircall now supports 18 additional languages across AI-powered transcriptions, AI Assist, AI Assist Pro, AI Voice Agents, and Smartflows. This means more businesses can automate call documentation, receive AI coaching, and build smarter workflows without language becoming a limitation.
What's New?
The newly supported languages include:
- Bulgarian
- Croatian
- Czech
- Danish
- Filipino (Tagalog)
- Finnish
- Greek
- Hungarian
- Norwegian
- Polish
- Romanian
- Russian
- Slovak
- Swedish
- Turkish
- Ukrainian
Catalan and Swiss German are also now supported for transcription and AI Assist Pro.
For businesses operating internationally, or even those serving multilingual communities, this update helps ensure every conversation can be captured, understood, and used to improve future customer interactions.
More Than Just Transcription
Automatic transcription is incredibly useful on its own, but Aircall's AI tools take things much further.
Instead of spending valuable time writing call notes or trying to remember every detail, your team receives:
- Automatic call transcriptions
- AI-generated summaries
- Real-time coaching for agents
- Better visibility into customer conversations
- Smarter automation through AI Voice Agents and Smartflows
This means sales teams can spend more time selling, support teams can resolve issues faster, and managers gain clearer insights into performance.
Even Better Inside monday.com
As an official Aircall partner, we love seeing updates like this because the value becomes even greater when Aircall is connected directly to your monday.com workflows.
Instead of keeping your calls in one platform and your work in another, everything stays connected.
When Aircall is integrated with monday.com, your team can:
- Automatically log calls against the right customer or deal
- Keep call history alongside projects, sales pipelines, or support tickets
- Trigger automations based on call activity
- Give every team member immediate access to conversation history
- Combine AI-generated insights with the rest of your operational data
No more switching between platforms or manually updating records after every call.
Your conversations become part of your workflow from the moment the phone rings.
Why This Matters
As AI continues to reshape customer service and sales, the quality of the information feeding those systems becomes increasingly important.
Supporting more languages means businesses can deliver the same level of service across more regions while maintaining consistency, improving collaboration, and reducing manual administration.
Whether your team is speaking English, Polish, Turkish, Swedish, or one of the many newly supported languages, the goal stays the same. Every conversation should be easy to capture, easy to understand, and easy to act on.
Technology works best when it removes barriers instead of creating them.
With Aircall's expanded language support and a seamless integration into monday.com, your team can focus less on admin and more on building meaningful customer relationships.
If you're already using monday.com and want to get even more from your customer conversations, we'd love to show you how Aircall and monday.com work better together.
